How to Win a Deposit Dispute with a Professional Inventory

Deposit disputes are stressful, time-consuming, and — without the right evidence — often lost. The good news is that the vast majority of disputes are decided in favour of the party with the clearest, most independent documentation.

Why deposits end up in dispute

Disputes usually arise at check-out when a landlord believes the property has been damaged beyond fair wear and tear and the tenant disagrees. Common areas of conflict include cleaning standards, broken or missing items, and damage to floors, walls and appliances.

The evidence adjudicators want

Deposit protection schemes such as the TDS, DPS and MyDeposits decide disputes based on evidence, not opinion. Adjudicators look for a clear comparison between the property's condition at check-in and at check-out, supported by dated photographs and a detailed written schedule.

How a professional inventory helps

An independent, AIIC-accredited inventory provides exactly the evidence adjudicators expect: time-stamped photographs, a room-by-room schedule of condition, meter readings, key lists, and a documented schedule of cleanliness. This level of detail makes it far easier to prove that a change has occurred and that it goes beyond fair wear and tear.

What to do at check-out

Arrange a professional check-out report as soon as the tenant leaves. Do not rely on a DIY walkthrough. The report should compare the property directly against the original inventory, noting any differences with photographic evidence.

We have helped thousands of landlords successfully resolve deposit disputes with evidence-ready reports. A professional inventory is the single best investment you can make to protect your deposit.